Frequently Asked Questions
You can, but we always recommend creating an account with us, just so that we can give you a more personalized service, more discounts and
save you the time spent searching for other products that you might like.
To make changes or cancel an order, please contact our Customer Care Department phone at 1-888-857-2909 or e-mail us at customerservice@febstore.com.
To track your order, go to Order Status and enter your order number (included in your
order confirmation email) to get instant feedback on its status. If you’ve created a febstore.com profile, you can also sign in to your
order history to view your current orders. You can also click on the tracking link found in your shipping confirmation email.
Please contact our Customer Service Department by e-mail or phone.
- To contact our Customer Service Department by phone, please call 1-888-857-2909.
- To contact our Customer Service Department via email you can write us at customerservice@febstore.com.
- You may also refer to your packing slip for detailed return instructions and addresses.
Please refer to your packing slip for detailed return instructions.
- You will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item is faulty.
- Returns will only be accepted within 14 days of the date that you received your order.
-
When possible goods must be returned in their original condition, unopened, unused, unsoiled, shrink-wrapped with labels intact and in
re-saleable condition. - FEB Store will make a charge for damaged or missing items.
If your return is shipped after the window of time indicated above or without a packing slip, we will be unable to issue a refund or send
the merchandise back to you.
All returned items should be sent insured via recorded delivery. Please read our Conditions of Use for more on our refund policy.
You can send your item(s) back via FedEx ground.
We will confirm to you via email when we receive your returned item, at that moment we will process your refund. This will take up to 5
business days to reflect on your credit card, and up to 14 business days to get to you by check. Please read our Conditions of Use for more
on our refund policy.